Returns Policy

It is Ayurgenie’s intention to satisfy all our customers. Its for this reason we will gladly issue a refund on any unopened merchandise that is returned within 48 hours of receipt of our products. However postage / delivery charges paid will not be refunded

Any claim for shortage or damage must be reported to customer service on the day of receipt. Based on the nature of individual complaints we will either offer a full refund including postage or ship fresh set of products,

While we take utmost care to pack the correct items, if for any reason, if you have received a product which is different from what you had ordered, you can opt for a complete refund including the postage or can write to us for a replacement.

To return our items or for refunds as above, please contact our customer service on +(91) 7200444999 or mail with all details to enquiry@ayurgenie.com

Please allow us 1 or 2 days on receipt of the returned goods to process the refunds. You would be contacted once the return is complete.

Shipping

We offer free shipping to anywhere within India for orders above Rs 1000/-. For other orders Rs 50/- will be charged for shipping. International customers can also get their products delivered to an address located within India.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within a minimum of 3 working days and a maximum of 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Ayur Genie is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Ayur Genie is in no way responsible for any damage to the order while in transit to the buyer. All major credit cards are accepted and we have the highest standards of security and encryption in payment gateways in all our transactions.