Terms and Conditions
Information We Collect
In general, you can visit the Ayur Genie Online without telling us who you are or revealing any personally identifiable information. You can however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.
Credit Card , Debit Card and Banking Information
Ayur Genie online does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However this data does not come to Ayur Genie Online. It is directly transmitted through the payment gateway provider to the payment network or bank . No information is stored by Ayur Genie Online
The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas including the United States of America. The companies being used by Ayur Genie Online are PCI compliant and have data security processes in place. However Ayur Genie is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data
How We Use Your Personal Information
The information you have chosen to provide may be used by Ayur Genie Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users
If you have chosen to leave your mobile phone number on Ayur Genie Online, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that Ayur Genie Online will never send you any unsolicited text message on your mobile phone. Ayur Genie Online does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
If you have chosen to leave your mobile phone number or landline number on Ayur Genie Online, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.
Communications to Serve You
If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Ayur Genie Online offers its customers.
We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls
Special Events, Questionnaires and Surveys
If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
How We Protect Personal Information
We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on Ayur Genie Online. If you have any questions about security at our Site, you can email us at firstname.lastname@example.org
We have taken great efforts to ensure that your visit to Ayur Genie Online is an excellent and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at email@example.com
You can cancel your order by writing to us or by calling our customer service, quoting your order number within 24 hours of the order. If the cancellation is made before the product has been shipped, your entire order amount will be refunded. The refund will be processed within 2 business days of receiving the cancellation intimation.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. In this case, the shipping amount will be deducted from the amount paid by you and the balance will be refunded. Your refund will be processed within 2 business days after we receive the originally ordered item back from the courier.
It is Ayurgenie’s intention to satisfy all our customers. Its for this reason we will gladly issue a refund on any unopened merchandise that is returned within 48 hours of receipt of our products. However postage / delivery charges paid will not be refunded
Any claim for shortage or damage must be reported to customer service on the day of receipt. Based on the nature of individual complaints we will either offer a full refund including postage or ship fresh set of products,
While we take utmost care to pack the correct items, if for any reason, if you have received a product which is different from what you had ordered, you can opt for a complete refund including the postage or can write to us for a replacement.
To return our items or for refunds as above, please contact our customer service on +(91) 7200444999 or mail with all details to firstname.lastname@example.org
Please allow us 1 or 2 days on receipt of the returned goods to process the refunds. You would be contacted once the return is complete.