Welcome to Ayur Genie online website. We are committed to protecting your privacy and value your relationship with us. Your visit to this online portal is subject to this Privacy Policy and our Terms and Conditions

This Privacy Policy describes the types of personal information we collect on the Ayur Genie website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

This Privacy Policy governs only information provided to Ayur Genie Online. It does not govern any other information or communications that may have been collected through Ayur Genie' brick and mortar retail stores or collected in any other manner like promotions, personal contact programmes, etc.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Information We Collect

In general, you can visit the Ayur Genie Online without telling us who you are or revealing any personally identifiable information. You can however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and date of birth.

The technology that we use also allows us to collect aggregate information that does not identify you personally but lets us know your technology usage like the Uniform Resource Locater, Internet Protocol address, your operating system and browser type, etc. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any such aggregate information which does not personally identify you. If any such aggregate information is correlated to you, it will be protected like any other personally identifiable information as described under this Privacy Policy.

Credit Card , Debit Card and Banking Information

Ayur Genie online does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However this data does not come to Ayur Genie Online. It is directly transmitted through the payment gateway provider to the payment network or bank . No information is stored by Ayur Genie Online

Data Hosting

The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas including the United States of America. The companies being used by Ayur Genie Online are PCI compliant and have data security processes in place. However Ayur Genie is not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data

Marketing Emails

The information you have chosen to provide may be used by Ayur Genie Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users

 

Text Messages

If you have chosen to leave your mobile phone number on Ayur Genie Online, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that Ayur Genie Online will never send you any unsolicited text message on your mobile phone. Ayur Genie Online does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

 

Telephone calls

If you have chosen to leave your mobile phone number or landline number on Ayur Genie Online, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.

Communications to Serve You

If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Ayur Genie Online offers its customers.

Customised Service

We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls

Special Events, Questionnaires and Surveys

On occasion, Ayur Genie Online may sponsor special events (such as contests, promotions or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Employment

If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

We maintain reasonable safeguards for this website to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on Ayur Genie Online. If you have any questions about security at our Site, you can email us at contact@ayurgenie.com

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy. Please find the effective date of the Privacy Policy at the top of this page.

Comments

We have taken great efforts to ensure that your visit to Ayur Genie Online is an excellent and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at contact@ayurgenie.com

You can cancel your order by writing to us or by calling our customer service, quoting your order number within 24 hours of the order. If the cancellation is made before the product has been shipped, your entire order amount will be refunded. The refund will be processed within 2 business days of receiving the cancellation intimation.

 

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. In this case, the shipping amount will be deducted from the amount paid by you and the balance will be refunded. Your refund will be processed within 2 business days after we receive the originally ordered item back from the courier.

It is Ayurgenie’s intention to satisfy all our customers. Its for this reason we will gladly issue a refund on any unopened merchandise that is returned within 48 hours of receipt of our products. However postage / delivery charges paid will not be refunded

 

Any claim for shortage or damage must be reported to customer service on the day of receipt. Based on the nature of individual complaints we will either offer a full refund including postage or ship fresh set of products,

 

While we take utmost care to pack the correct items, if for any reason, if you have received a product which is different from what you had ordered, you can opt for a complete refund including the postage or can write to us for a replacement.

To return our items or for refunds as above, please contact our customer service on +(91) 7200444999 or mail with all details to enquiry@ayurgenie.com

Please allow us 1 or 2 days on receipt of the returned goods to process the refunds. You would be contacted once the return is complete.